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Buy Online! - The best way to buy!

About Us Phone Parts Europe Limited is a Limited Company, trading as a Parts4Mobiles. If you have any suggestions or comments or if you need to contact us, please feel free to email us using the link on the contact us tab or use the details below.

UNIT 5
CHURCHGATE
HITCHIN
HERTFORSHIRE
SG5 1DN
UNITED KINGDOM
Email : info@parts4mobiles.com
Customer Support Email: cs@phoneparts.co.uk
Contact: 0844 579 6296
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. We accept Paypal or bank transfer.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will rectify the mistake.

Customers outside the UK should be aware Parts4Mobiles will take payment in Sterling; any conversion shown on the website to Euro is purely a guide calculated at that days exchange rate, however your bank or card issuer may not offer the same rate. Parts4Mobiles will not be liable for any further charges your card issuer may levy.
Shipping And Handling The total cost of your order will include the price of goods chosen with a shipping cost displayed (or agreed under special circumstances) at the time of order.

In case of an item not in stock, we have to order it from our supplier which could sometimes take upto10-15 days.

Goods will be shipped by Royal Mail 1st class post or 1st class recorded delivery except where the order is of high value. In this case we may choose to ship by special delivery or courier. Please note a signature will be required for orders of high value.

For all International Shipment, we use Royal Mail International Signed for Service that ensures us to keep track of the items shipped.

Delivery times are calculated in working days i.e. Monday to Friday. We aim to deliver within two working days. This is almost always the case; however we do ask that you allow five working days during busy periods such as sales, bank holidays and seasonal holidays. Remember we will only ship the parcel once payment has been received in full.

Our Normal cut-off times are 3:30 pm for Royal Mail, UPS Express and 4:30 pm for all other couriers.

In case of a parcel lost in shipment, we will log the complaint with the shipping vendor. Any claims of refund or replacement will only be entertained after the shipping vendor has resolved the complaint. This can take up to 90 days.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Guarantee All our goods are inspected and have passed the quality test, therefore are of the highest quality. All our goods are covered by warranty as mentioned on our website. However, our flex cables do not have any warranty.
Privacy Policy Your privacy and security is very important to us. Our website software and our selected payment processors use the latest SSL encryption technology and in addition are fully PCI compliant.

We will not pass on any details we hold on customers or web site visitors to any third parties. We protect the privacy of this personal information.

We will take all reasonable care to ensure that any details that you submit to us are kept secure. The details that you submit to us will be kept to process orders only. You have the right to withhold personal information that is not needed for the transaction.

When processing an order, we require the details of the credit/debit card to be used in payment as well as both a delivery and billing address, e-mail address and contact number.

All information is collected in accordance with the Data Protection Act 1998. We do not store credit card details nor do we share customer details with any 3rd parties.

By opening an account with us you agree to have your information stored on our servers located in the United Kingdom.

We also reserve the right to refuse the fulfilment of any order in the event of an unsatisfactory verification of your order. You can check the information that we hold by sending us an email.

If you find any inaccuracies we will delete it or correct it promptly. The personal information that we hold will be held securely. We do, however, reserve the right to pass on any details we hold to relevant authorities in the interests of preventing crime. You will be notified in the event of any information being transferred outside the European Economic area.

We may use the e-mail addresses submitted to us to notify you occasionally about important functionality changes to the website, new services and special offers we think you'll find valuable.

We will give you the right to refuse any marketing material from us in the future.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie', which would be stored on your browser. You can usually modify your browser to prevent this happening.

If you have any questions please contact us.


Cancellation

In accordance with Consumer Contracts Regulations you have 14 consecutive days from the day after you receive your order to cancel your contract with us.

If you wish to do this we require notification in writing, either emailed prior to you receiving the parcel or in with returned goods.

If you cancel in writing we will give a full refund of the goods including the basic delivery charge, if you have paid for Express delivery you may not be fully reimbursed for this.

If you have received the goods you will be expected to cover the cost of return.

Any cancelled items must be returned in a resalable condition, unused along with packaging, we always advise you use suitable outer packaging to ensure both the product and its packaging are kept in good condition.

Returns Policy 1. Return forms should be completely filled in and sent back for Return Authorisation (RA). If you dont have return forms, please do ask before sending the returns.
2. Order Number should be clearly mentioned otherwise claims won’t be refunded.
3. We are not responsible for item lost during returning.
4. Item not defective after testing or wrong item ordered by buyer will be returned at buyer's expense.
5. For faulty or damaged parts, replacement would be sent when RA has been authorised.
6. For any item missing in delivery, please notify us within 48hrs of delivery.
7. Don’t use digitizer or LCD screen on the phone with sticking kit, otherwise they won’t be exchanged.
8. Please test Digitizers or LCD screen by connecting connectors only. Fitted parts won’t be exchanged or returned.
9. Don’t remove the screen protectors from digitizer or LCD screen.
10. For the parts that are broken or damaged in transit, you must notify within 24Hrs on info@parts4mobiles.com or cs@phoneparts.co.uk
11. Claims made to courier for parts broken in transit can take up to 14 working days.
12. Check and inspect all parts on arrival of the delivery. Any parts arrived with any damage such missing like IC, Chip broken , flex broken or bent or damaged must be notified and returned once RA has been authorised.
13. Customer is responsible for return postage.

All return details should be sent on info@parts4mobiles.com or cs@phoneparts.co.uk


How to return items to Parts4Mobiles.com

Creating a Return Management Account NETQUOTEVAR:RMA

To return anything to Parts4Mobiles.com you have to create an account. Click here to register your return account (http://mobilephonelcds.com/customersupport/)

The purpose of the website is to give you transparency and control over the returns process and to have a log of all the returned items. Any time you will want to check old returns, they will be available by logging into your account.

When you create the RMA account, please use the same Name & Email you used on Parts4Mobiles.com, so it will be easier for us to link and for you to use.

Follow the instructions in the attached guide to receive a RMA Number / Complaint Number for the returns you are sending.

How the process works

The items must be sent with a secure, protected and guaranteed mail service. The items you return are your responsibility until they reach our warehouse.

After you had sent the items, please update in your RMA account the tracking number with the website link for the courier you had used, so we have a better control over the returns.

As soon as the items had been received, it will take a total of 10 working days for them to be inspected according to our Return Policy.

The resolution will be updated in your account on the RMA website.
Please address return parcels to:
Returns Department,
Parts4Mobiles.com
5 Churchgate, Hitchin
SG5 1DN
United Kingdom

!!! Please add the CUSTOMER NAME & RMA NUMBER in the returns box !!!

Terms and Conditions
Here you can find the link to our Terms and Conditions regarding Returns.
http://www.parts4mobiles.com/acatalog/info.html

All items will be inspected and dealt with as per our Terms and Conditions

Any rejected items will be sent with your next order

If the items are approved for replacement, we will cover the shipping costs.

If you want the items sent beforehand, you will have to inform us via email and you will have to cover the postage (only if the items are faulty)


Please copy the link below to view the guide to submit the returns online.

http://parts4mobiles.com/WEB_RETURNS_GUIDE.pdf











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